![]() When going to bed, we noticed that there was dried blood on one of the pillowcases, along with an old stain on the comforter. Why we were given these bizarre directions, we have no idea. We were surprised by this, and soon realized that if we just take the elevator right by our room straight down, we were at the elevators right next to the lobby, where we were checked in. He told us that to get to our room, we should go outside to the parking garage elevators, go to the fourth floor, cross over to other elevators to get to the sixth floor where our room was located. The GM Jeff checked us in and noted that we have been upgraded in our room, though it appeared to be in the room I booked online. I booked this hotel as I have not stayed here previously and wanted to try it out. CONS - While Chaz has a certain je ne sais quoi at night, it's a little dreary at breakfast time Live music in a small setting can sometimes be annoying, but these guys were enjoyable, and the room was into it - The basic five requirements were met: The room was clean. This time, they had a musical duo (two older gentleman). Last time, a guy sat at the bar with his dog. It's quirky, like the rest of the property. I'd requested a quiet room via the chat function, and they assigned me a room at the end of the hallway - They recycle, and have moved away from small plastic bottles to large refillable bottles - Pretty views from the top floors - I always have a drink and its charmingly-named neighborhood restaurant/bar, Chaz. I collected Bonvoy points - I received a complimentary upgrade to a suite. David has been helping me with my bags for 17 years, and I understand that Bob has also been there that long. There are shops, restaurants, museums, and beautiful houses within walking distance - Friendly staff. It has a personality, and feels somewhat European - Great location. PROS - The hotel has that unique, kind-of-eccentric feel to it that I've found in some Autograph hotels. I almost always stay at The Raphael Hotel. I've been coming to KC about every other year or so, for approximately 20 years, for work.
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